Policies

Our Commitment:

OrderlyDrawer.com is committed to selling high quality products that are unique in the industry.

Shipping Commitment:

Unless noted otherwise, standard-sized items ship within two days of receiving an order. Custom items ship within 10 business days of receiving payment and approved layout instructions.  You will receive notification of any delay or cancellation of your order.

The majority of our orders are shipped via USPS Priority Mail. Orders should arrive on your doorstep 2-3 business days after we ship your order.

Satisfaction Commitment:

Non-customized items - OrderlyDrawer.com wants all our customers to be completely satisfied with our products.  If you are dissatisfied in any way with the standard, non-custom products you have ordered from us, you may return it within 14 days of the initial shipment for a complete refund.  The refund will include the original cost and original shipping charges.  All items must be returned in “as new” condition in the original packaging.  Please allow 14 days from receipt of the returned merchandise for processing of your refund.

Custom Items - We cannot accept returns on custom merchandise unless there is a problem with workmanship or materials.  If you find a  defect in workmanship or materials and contact us within 30 days of purchase, we will correct the problem at our expense.  We take care to construct custom items according to the dimensions given to us.  If we sized something incorrectly, we’ll bear the cost of correcting our mistake.  If you inadvertently provided incorrect measurements, please let us know.  We may be able to help you work out a “fix” for your insert.

If you need to return an OrderlyDrawer.com product, please contact us at info@orderlydrawer.com to request a return authorization and shipping information.

Privacy Commitment:

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession.

We do not share or sell customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.  If you wish not to receive periodic emails from us, simply click the unsubscribe link at the bottom of the message or reply to the message with “unsubscribe” in the subject field.