Frequently Asked Questions
What wood do you use?
For our products that use our signature slot and divider system (the Custom, Caddy, Companion, and Combo), we primarily use cabinet grade poplar. We also use maple by request and at an additional 20%.
For our Cimple drawer dividers, we use whatever cabinet-grade plywood we have on hand. It’s our way of recycling from projects Nathan has worked on. We might use oak, poplar, maple, finished, or un-finished, natural plywood. Using what we have on hand helps us keep your costs low.
I’m planning to order a custom, but it seems like you need to have more measurements from me than what you ask for at checkout. Don’t you need measurements for each section? The measurements we have you specify for the templates on our site - your drawer width, depth, and the A,B,C & D values (if applicable for your template) - are the only measurements we need. All other measurements will be determined by the ones you give us.
Why are your custom inserts bottomless? In most cases an attached bottom is unnecessary since the drawer bottom can serve as the organizer bottom. Also, drawers are easier to clean when the organizer is bottomless. The insert can be lifted out so that the drawer can be wiped clean. This way there will be no buildup of debris in the corners of your organizer.
Why does adding a bottom to my organizer raise the price so much? There are 3 reasons. One: it requires more wood. Two: When we add a bottom, the shipping weight - and therefore, the shipping price - goes up.
When will I receive my order? We can ship caddies, companions, & combos within a couple of days of receiving you order. For custom items, please allow 12 business days for your order to be made and packaged, and shipped.
Do you ship outside the continental US? If you are planning to mak a purchase of $100 or more and want it shipped outside the US, you may contact us for a shipping quote. To give a quote, we’ll need to know the drawer dimensions of any custom inserts you’re planning to buy and if you’ll be adding a bottom to your organizer.
Are your products sold in stores? Currently, no.
These organizers would make a great house-warming gift or wedding gift, but I don’t know what size drawer my friend has. You’re right. People love getting these organizers as gifts. They help tame, rather than contribute to, clutter. At the bottom of our custom page, we have a Paypal gift certificate button. You can specify an amount and either print or email the gift certificate to the recipient. It’s not a perfect plan, but that’s the best we’ve come up with for now.